Health Center Volunteer Staff Positions
HEALTH CENTER SET UP
- Prior to scheduled opening time of the Health Center, set up the clinic and prepare for evening operations of the Health Center
- Follow detailed set up guidelines for the front desk, medical records, Eligibility Specialists, Nurses’ Station and treatment rooms
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GREETER
- Manage first-come, first-served patient line
- Greet and sign in patients and direct them to the designated waiting area
- Obtain appropriate forms for patients to complete
- Introduce PCAN information
- Handout Patient Information Postcard
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FRONT DESK
- Notify the Eligibility Specialist when patient needs to be certified for services
- Work with medical records volunteer to place patient files at the Nurses’ Station
- Answer telephone and perform office clerical work, as necessary
- Process returning patients
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MEDICAL RECORDS
- Create new medical files for all eligible patients
- Retrieve existing patient medical files based on “return visit” list and re-file them at the end of the night
- Work with reception desk volunteer to place patient files at the Nurses’ Station
- Collect statistical information for various reports, as directed by the Health Center Manager
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PHARMACY ASSISTANT
- Document inventory of medications received, dispensed and disposed on the pharmaceutical log forms
- Assist in locating available medications, stocking them by category and keeping the pharmacy area organized and clean
- Complete pharmacy inventories, as directed by the Health Center Manager
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BI-LINGUAL INTERPRETER
- 1 hour of additional training and orientation is available for this position
- Act as interpreter for patients and medical volunteers
- Answer patients’ questions and ensure patients clearly understand referrals, medications, and other instructions
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ELIGIBILITY SPECIALIST
- This position requires additional mandatory training provided by the State of Florida Department of Health
- Determine eligibility of Shepherd’s Hope patients according to the criteria provided by the State of Florida Department of Health
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LICENSED HEALTH CARE PROFESSIONALS (LHCP)
Physicians, nurse practitioners, physician assistants, registered nurses, licensed practical nurses, certified nursing assistants, and other LHCP
- Provide medical services for Shepherd’s Hope patients
- Designated nurse volunteer may coordinate triage and provide assistance with discharge referrals
- Psychologists and other Licensed Health Care Professionals provide customary services as appropriate
